Problem Professional™

Problem Management. Supercharged.™

Problem Management Professional™

Training & Certification

Innovators

Who is it for


This course is designed for both new and seasoned Problem Managers, aspiring Problem Managers and experienced professionals looking to further develop their Problem Management knowledge and capabilities to an expert level.

Purpose

Objective


To create exceptional performance and confidence in Problem Management Professionals. Equipping learners with the technical, people and analytical skills to excel in the Operation.

Benefits

Reduced downtime

New skills & knowledge

Reduced impact & cost

Learning objectives

You will learn

 

  1. You will be able to apply the latest in advanced techniques to identify problems.
  2. To analyse problems using numerous technical and analytical models, and determine root cause where appropriate.
  3. Maximise collaboration with stakeholders and technical teams.
  4. Have the knowledge and skills to reduce downtime and loss caused by service unavailability.
  5. The skills and knowledge to produce effective Business cases that demonstrate ROI to the Operation.

For leaders & innovators

Problem Management Professional™

 

Becoming a certified Problem Professional™ is the beginign of your journey to advanced skills, knowledge and capabilities never before seen in Problem Management training programs.

More than just a training course, Problem Professionals™ expertly identify, analyse and fix the root cause of problems, reducing downtime. The create a more stable infrastructure to protect their business and customers from impacts and the costs associated. They maximise collaboration between Resolving Groups and lead them to fast resolutions.

Three components of Problem Professional™

  • Process
  • Technical analysis
  • People

Modules

Course Overview

MODULE 1: Process

  • Introduction to problem management
    What is Problem Management
    The objective of problem management
    The connection between Incident management and problem management
    Core principles
    Roles and responsibilities
    The problem management process 3 phases
    Impact, Urgency & Priority
    Incident Matching and grouping
    When To Raise A Problem Record
    Problem Management Triggers
    Exploring Both The Reactive & Proactive Scope Of Problem Management
    Logging
    Categorisation
    Prioritisation
    Initial Diagnosis
    Known Errors & Workarounds
    Escalation

MODULE 2: Technical

  • Problem Management RCA Techniques
    Pareto Analysis
    Pain Value Analysis
    Brainstorming
    Chronological Analysis
    Technical Observation
    Ishikawa Diagrams
    Affinity Mapping
    Fault Isolation
    Five Whys
    Hypothesis Testing

MODULE 3: People

  • Psychometric profiling
    Assertiveness
    Leadership styles
  • Management v Leadership
  • Team and individual motivation
    Delegating
    Conflict management
    Critical thinking
    Personal brand
    Chairing effective meetings RCAs and investigations
    Preparing business cases and ROI

Problem Management Professional™

Become certified

 

Upon successful completion of the program, you’ll receive a Problem Professional™ certificate as powerful proof of the enhanced analytical, leadership skills and strategic abilities you’ve developed.

Ways to learn

Learning methods

 

  1. Self-paced eLearning.
  2. Classroom training, 2 days.
  3. Virtual instructor led.

*interest free finance available for individuals: learn about monthly finance

Problem Management Excellence

Begin your journey today